Terms & Conditions

GolemMart is an online gaming store focused on making popular digital gaming products more accessible and affordable.

Our catalog primarily focuses on Minecraft-related digital products, including:

• Minecraft products (Official game licenses and editions)
• Minecoins (In-game currency packs for marketplace content)
• Minecraft Realms-related products (Subscription extensions and realm passes)
• Minecraft Capes (Official vanity items and promotional capes)
• Other digital gaming products that may be added to our store in the future

Physical products may also be introduced in the future.

By accessing GolemMart, creating an account, placing an order, making a payment, or using any GolemMart services, the customer agrees to be bound by these Terms & Conditions.

A Terms & Conditions checkbox is provided at checkout:

The customer must agree to these Terms before completing an order. If you do not agree with any part of these Terms, you must not use the website or submit orders.

Customers must be at least 13 years old to use GolemMart's services. If you are under the age of majority in your jurisdiction, you represent that you have obtained permission from a parent or legal guardian to make purchases on GolemMart.

Customers are solely responsible for ensuring that all information they provide during account registration, checkout, or support interactions is accurate, current, and complete.

GolemMart currently offers primarily digital gaming products.

Product availability, pricing, specifications, platform compatibility, region restrictions, account requirements, and delivery methods may vary by product.

Customers are responsible for reviewing all product descriptions, platform specifications, and region requirements before placing an order.

GolemMart reserves the right to add, remove, update, or modify products and specifications in the catalog at any time without prior notice.

An order is considered ready for confirmation and processing when:

• The required payment has been successfully received and confirmed.
• All required information has been correctly provided by the customer.

GolemMart may contact the customer if additional information or clarification is required to process an order.

If a product has been incorrectly listed, becomes unavailable, or cannot reasonably be fulfilled, GolemMart may cancel the order and provide an appropriate resolution, including a refund where applicable.

Current supported payment methods:

• bKash
• Nagad

Additional payment methods may be introduced in the future as announced on the website.

Customers must complete payment using the exact required amount and provide any required payment information (such as transaction IDs or sender numbers) accurately.

Payment confirmation may be performed automatically through the payment gateway. If the customer sends more than the required amount, the order may still be confirmed, and any excess amount will be handled on a case-by-case basis.

If payment cannot be automatically verified, the customer must contact GolemMart Support. Our team may manually verify the transaction.

Delivery method depends on the specific product purchased. Not all products are automatically delivered.

Some products may require manual processing, account-based fulfillment, code/key delivery, or another method described on the respective product page.

If the customer delays providing required information, the 24-hour processing period begins only after the required information has been received.

If an order cannot be delivered within the applicable period, the customer should contact Support. GolemMart may provide a refund, replacement, or another appropriate solution depending on the circumstances.

Customers are solely responsible for providing correct and complete information. This may include:

• Email addresses
• Microsoft, Xbox, or Minecraft account information
• Google account information where required for fulfillment
• Platform and device information
• Payment information and transaction IDs
• Other information specifically required by the product listing

Incorrect information provided by the customer may cause delivery delays or fulfillment failure. GolemMart may attempt to assist through Support where reasonably possible, but GolemMart is not responsible for problems or losses caused by incorrect customer-provided information.

Customers may be asked for additional information or proof when necessary to verify an order or resolve an issue.

GolemMart does not sell, trade, or transfer gaming accounts.

For certain products, GolemMart may use the customer's own existing account to complete an official purchase on the customer's behalf. Examples include:

• Minecraft Pocket Edition (MCPE) for Android: The customer's own Google/Gmail account may be used to complete the official purchase through Google Play.
• Minecoins or Minecraft Realms: The customer's own Microsoft/Xbox/Minecraft account may be used to complete the official purchase.

GolemMart only performs the actions strictly necessary to fulfill the purchased product. GolemMart does not claim ownership of the customer's account. Customers remain responsible for their own account security and must provide accurate account information where required for fulfillment.

For Minecraft Pocket Edition (Android) orders where GolemMart completes the purchase using the customer's own account:

The customer must not change relevant account credentials or security information during the applicable support/warranty period in a way that interferes with fulfillment, verification, or access.

If the account becomes disabled, inaccessible, restricted, or otherwise affected because of:

• Customer changes to passwords or account security settings
• Unauthorized or conflicting concurrent login attempts
• Customer actions affecting account security
• Other circumstances caused by the customer

the customer is responsible for the resulting issue. For account-related problems, customers should contact GolemMart Support. Where recovery or assistance is reasonably possible, GolemMart may attempt to help, but successful recovery cannot be guaranteed.

Refund eligibility depends on the specific product and circumstances. General rules:

• Undelivered Products: If a product has NOT been delivered, a refund may be possible depending on the circumstances.
• Delivered Digital Goods: If a digital product has already been successfully delivered, refunds are generally not available simply because the customer changed their mind.
• Customer Errors: Incorrect information provided by the customer does not automatically qualify for a refund.
• Selection Mistakes: Selecting the wrong product, platform, account, region, or other customer-controlled information does not automatically qualify for a refund.
• Refund decisions may be handled on a case-by-case basis.

Replacement may be available for certain products when the delivered product is proven to be defective or unusable due to an issue attributable to the product itself or the fulfillment process.

Replacement decisions are handled on a case-by-case basis. GolemMart may request supporting evidence before approving a replacement.

Customers may be required to provide verifiable evidence when reporting an issue, requesting a refund, or requesting a replacement.

Depending on the situation, required proof may include:

• Unedited video proof of code redemption or account state
• Clear screenshots of error messages
• Payment proof and transaction receipts
• Exact transaction reference numbers / SMS receipts
• Order number and account identifier
• Other relevant verification requested by Support

GolemMart reserves the right to request additional information when reasonably necessary to investigate an issue thoroughly.

Warranty terms may vary by product. A product may have its own specific warranty period and conditions displayed on the product listing or communicated by Support.

Warranty does NOT automatically cover problems caused by:

• Customer actions or negligence
• Incorrect customer-provided information
• Unauthorized account credential changes or security modifications
• Conflicting concurrent login attempts
• Misuse or unauthorized redistribution
• Failure to follow official product instructions
• Third-party platform policy changes or restrictions outside GolemMart's control

Customers are strictly responsible for verifying:

• Platform compatibility (PC, Xbox, Android, iOS, PlayStation, Nintendo Switch)
• Region requirements (Global, US, EU, BD, etc.)
• Product edition and version
• Account requirements and pre-requisites

before purchasing any key or redeem code. Once a key/code has been delivered, it is non-refundable.

If a customer reports a technical issue with a delivered key/code, Support may investigate and request video or screenshot evidence. If a customer voluntarily redeems a code on the wrong account, the responsibility remains entirely with the customer.

Some products depend on third-party platforms or services, including but not limited to:

• Microsoft
• Xbox
• Minecraft / Mojang
• Google Play
• Payment providers (bKash, Nagad)
• Other external platforms required for fulfillment

GolemMart does not own or control third-party systems. Third-party outages, regional restrictions, publisher account policies, platform updates, security verification requirements, or service interruptions may affect delivery or product usability.

GolemMart will reasonably assist customers where possible, but cannot guarantee the uninterrupted availability or continuous operation of third-party platforms.

GolemMart maintains a zero-tolerance policy against fraudulent transactions, false claims, payment abuse, unauthorized card/wallet usage, and intentional exploitation of our services.

GolemMart reserves the right to:

• Cancel suspicious or unverified orders
• Request identity or payment verification
• Restrict, suspend, or terminate customer accounts
• Refuse future orders from abusive entities
• Investigate disputed transactions thoroughly
• Provide transaction, delivery, IP, and communication evidence to relevant payment providers and legal authorities when necessary

If a customer initiates an unjustified chargeback, false dispute, or claim after receiving the purchased product/service, GolemMart reserves the right to submit all relevant proof of delivery, order history, and communication logs to the payment provider or dispute authority.

Customers agree not to:

• Provide intentionally false, deceptive, or misleading information
• Attempt fraudulent transactions or use unauthorized payment accounts
• Abuse refund, replacement, or warranty policies
• Submit knowingly false claims or doctored evidence
• Misuse, spam, or overwhelm support channels
• Attempt to exploit website, API, or payment system vulnerabilities
• Harass, threaten, or abuse GolemMart support staff or community members

GolemMart reserves the right to restrict or terminate service access for abusive, fraudulent, or harmful behavior.

Customers are responsible for maintaining the confidentiality and security of their GolemMart account credentials (username, password, and session access).

Customers must not share their GolemMart login credentials unnecessarily with third parties. Any actions, orders, or consequences arising from voluntarily sharing account credentials remain the sole responsibility of the customer.

Information provided by customers is used exclusively for legitimate operational purposes, such as:

• Processing orders and deliveries
• Verifying payments and transactions
• Providing customer support and issue resolution
• Resolving disputes and chargeback inquiries
• Maintaining required operational and order records

GolemMart will not sell or intentionally share customer credentials with unrelated third parties.

For account-based fulfillment, sensitive information may be handled when necessary to complete the customer's requested purchase. GolemMart does not currently operate an automatic credential-deletion system. Sensitive information will not be intentionally retained longer than reasonably necessary for order fulfillment and legitimate support purposes, subject to operational and record-keeping requirements.

For detailed information regarding our data collection, customer privacy rights, security safeguards, and digital product credential handling, please review our official Privacy Policy.

GolemMart may offer physical products in the future. Where physical products are available, product-specific shipping, delivery, return, and replacement terms will apply:

• Delivery times vary depending on the product and destination location.
• Applicable shipping fees will be displayed at checkout.
• Customers are responsible for providing a complete, accurate delivery address.
• Incorrect delivery information provided by the customer may result in additional shipping costs or delivery failure.
• Customers may be required to provide unedited photo/video evidence for damaged-on-arrival claims.

The specific product listing and applicable written policy will control where product-specific terms differ.

Prices and stock availability are subject to change at any time without prior notice.

GolemMart reserves the right to correct pricing or typographical listing errors. If an order is affected by a significant listing or pricing error, GolemMart may cancel the order and provide an appropriate resolution, including a refund where applicable.

Customers should contact GolemMart Support first for:

• Delivery problems or delays
• Payment verification issues
• Product-related problems
• Refund or replacement requests
• Account-related fulfillment questions
• Any other order disputes

When contacting Support, customers should provide their Order Number/reference, payment transaction ID, and any relevant screenshot or video evidence. GolemMart Support may request additional information when necessary. GolemMart may make fair case-by-case decisions for situations not specifically covered by these Terms.

GolemMart aims to provide helpful, professional, and respectful customer support at all times.

Customers are expected to communicate respectfully with support staff. GolemMart reserves the right to refuse or terminate support interactions involving harassment, threats, abusive language, spam, or intentional misuse of Support channels.

GolemMart aims to maintain reliable, secure services but does not guarantee uninterrupted website availability or error-free operation.

Temporary outages, scheduled maintenance, hosting anomalies, software errors, payment gateway downtime, or third-party service interruptions may occur. GolemMart will make reasonable commercial efforts to resolve technical issues promptly but is not liable for circumstances beyond its reasonable control.

GolemMart is not responsible for problems or losses caused by:

• Incorrect or incomplete customer-provided information
• Customer changes to account credentials or security settings
• Customer misuse or violation of third-party platform rules
• Incorrect platform, region, or device selection by the customer
• Third-party platform restrictions, server downtime, or policy changes
• Unauthorized actions performed on customer accounts
• Events and disruptions outside GolemMart's reasonable control

Nothing in these Terms is intended to remove, restrict, or modify rights or consumer protections that cannot legally be excluded under applicable Bangladesh law.

GolemMart may update these Terms & Conditions when necessary to reflect:

• New products or expanded catalogs
• New payment methods or payment gateways
• New delivery and fulfillment systems
• Changes in business operations
• Legal, regulatory, or policy requirements
• Improvements to customer security and service policies

The updated version will be published on the website with an updated Effective Date. Continued use of GolemMart after updates constitutes acceptance of the revised Terms.

These Terms & Conditions are governed by and construed in accordance with the applicable laws of Bangladesh.

Any dispute, claim, or inquiry should first be brought to GolemMart Support for an attempt at amicable, reasonable resolution before further formal action is taken.

Customers may contact GolemMart through the official support channels provided on the website. Support options include our website Support ticket system and official verified contact channels.

When contacting Support regarding an order, please ensure you provide:

• Order number / reference ID
• Relevant account and product information
• Payment transaction receipt / details where applicable
• Screenshots, video recordings, or error messages when requested